Conflict Resolution CityEast College

Course Outline

Conflict Resolution is an approach, a perspective, a way of being in the world. Conflict is part of life, so how do we as people, groups and nations move from conflict to resolution? Change the way you look at things to transform problems into opportunities and opponents into partners.

In this course you will develop communication tools to build rapport, manage emotions, map the conflict and plan and apply effective strategies to reach agreement and positive change.

The principals of conflict resolution are essential skills for daily life. More than ever we are relying on technology to solve our problems and make our lives easier, in this course you will discover what human beings can accomplish that technology cannot.

Ideal for...

Anyone who wants to improve their communictation skills for personal or profession reasons.


  • Gain an understanding of conflict resolutions skills and strategies.
  • Learn how to apply the strategies in personal and professional settings.

h2. What to bring

  • Pen and notepad

About your tutor

You will be lead by Michelle Brenner. Michelle was one of the first to receive post-graduate qualifications in Conflict Resolution within Australia in 1994. Since then she has been a pioneer in the practice and development of the field. She was a forerunner in mediation in local government, being the first full time mediator for an inner city Sydney council. She has consulted for the NSW Department of Education, the Federal Department of Immigration and the NSW Police Force.. She is one of the founding members of Holistic Practices Beyond Borders Inc. and has published 2 books, “Conscious Connectivity: Creating Dignity in Conversation”, and “Conversations on Compassion” both available at

Michelle is also passionate about the conntection between people and nature and is a Nature Forest Therapy Guide qualified with the Association of Nature and Forest Therapy. Prior to her career in Conflict Resolution, Michelle was a Natural Health Therapist.

Other information

All courses need a minimum number of students to run. If your course does not have enough students it will be cancelled prior to the commencement and you will be informed. For your convenience information about class cancellations or changes are made initially via email and SMS, please ensure these details are correct.

This course has no current classes. Please to be notified of vacancies and similar courses.