English for Work- Customer Service CityEast College

Course Outline

Improve your spoken communication skills to communicate with customers effectively and politely.

Ideal for...

Anyone with intermediate to advanced English who wishes to expand their speaking and customer service skills in order to confidently work in Australia.

Outcomes

Upon successful completion of this course, you will receive a nationally accredited Statement of Attainment for the following units:

• BSBCUS301 Deliver and monitor a service to customers

What to bring

• Notebook
• Pen

Other information

To attend this course, you will need to:
• Make an appointment for an assessment. Call 9387 7400 or email info@cec.edu.au to make an appointment.
• Obtain a unique student identifier (USI), which we can help you set up when you are assessed.
• Pay the full fee (tourist, working holiday and other types of temporary visas).
A reduced fee of $20 (subsidised by the NSW Government) for eligible permanent residents and citizens – please call 9387 7400 make an appointment to check your eligibility.

Classes

$240 Limited GST free
English for Work- Customer Service

<p>Improve your spoken communication skills to communicate with customers effectively and politely. </p><h2 id="Idealfor">Ideal for...</h2><p>Anyone with intermediate to advanced English who wishes to

...
Reduced fee of $20 for eligible students. If you are an Australian or NZ citizen, permanent resident, refugee or hold a humanitarian visa, you may be eligible. Please call 02 93877400 or email jana@cec.edu.au for more information.
Assessments are made against units of competency.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Pre-introductory Customer Service Skills (CSO201703)

Interested in courses like these? to be notified of vacancies and similar courses.