Policies CityEast College

Policies

Enrolment conditions – your rights and responsibilities

By enrolling into a City East College course, you agree to abide by a series of basic rights and responsibilities. These include the right for all students to learn in a supportive environment, and the responsibility for students to behave in an acceptable and appropriate manner towards other students, City East College staff and tutors.


When you sign your enrolment form and pay your fees, including enrolment /re enrolments online, you make an agreement with City East College that you will follow College procedures, including the Code of Conduct. When signing the enrolment form or enrolling online you declare that the information you have supplied is true and correct and agree to abide by the regulations relevant to City East College.

Confirmation of enrolment

Confirmation of enrolment and a tax invoice will be issued via email to confirm a booking. If no email address is provided at the time of enrolment, this will be sent by post. It is your responsibility to note the date, time and venue of your course. If a confirmation is not received within two working days contact the College office, on 9387 7400.

Concessions

Pensioners and persons registered as unemployed with Centrelink are entitled to pay 10% less than the advertised fee. A pensioner’s Department of Social Security health care card number or proof of unemployment must accompany an application for a concession. The College reserves the right to view original documents. Other concessions may be granted, from time to time, at the discretion of the College.

Cancellations

City East College reserves the right to cancel a course or vary the time of the course if there are insufficient numbers enrolled. The College will send a courtesy email and sms to confirm a course is being cancelled two days before the start date. In the event of a cancellation of a course a full refund will be made.

College refund policy

In the event of a cancellation of a course by City East College a full refund will be made.


Refunds will not be granted to students who are unable to attend courses due to change in personal circumstances, work commitments or other reasons beyond the control of the College.


In the case of a person requesting refund/transfer on the grounds of illness, a medical certificate must be provided which stipulates the period during which they were unable to attend their course. A refund of up to 75% of the course fee may be applied or an offer to transfer to a subsequent term.


City East College does not accept responsibility for books or materials purchased for a course.


If the advertised detail of your course or the quality of the course is inconsistent with reasonable expected standards, a full refund of fees may be sought.

Transfer requests

Transfer requests received 6 working days before course commencement will be considered and accommodated where possible. A $20 administration charge will apply for each transfer.


Requests for transfers after this time will be declined, except in the case of serious, verifiable illness notified in writing within 6 working days. Once approved, a transfer is valid only for the subsequent term.

Minimum age

The minimum age for participation in our courses is 15 years. No upper age limit applies. Provision cannot be made for children to accompany students to classes.

Students rights & responsibilities

As a student you are expected to

  • Treat all staff and students with respect, fairness and courtesy.

  • Be punctual and regular in your attendance.

  • Wear appropriate clothing and footwear including using protective equipment where required and follow all Workplace Health and Safety (WHS) instructions.

  • Report any workplace health, safety or environmental incidents immediately.

  • Refrain from behaviour which may offend, embarrass, threaten or harm other students or staff including SMS messaging or any form of cyber bullying.

  • Refrain from installing software onto College computers.

  • Refrain from using mobile phones or similar devices for personal reasons in class and using cameras or recording devices, including mobile phones, without the consent of the person being photographed or recorded.

  • Respect College facilities & property.

  • Attend class free from the influence of alcohol or illegal drugs.


In return you can expect to


  • Be treated fairly and with respect by teachers, other staff and students.

  • Learn in an environment free of discrimination and harassment.

  • Have your records and personal information stored and maintained in a confidential, secure and professional manner.

  • Receive information about assessment procedures and progress in the course in a timely and professional manner.

Work health & safety

City East College considers the health, safety and welfare of its staff and students to be of the utmost importance.


While the College takes all ‘reasonably practicable’ steps to provide and maintain a safe and healthy workplace and learning environment, it is dependent upon all persons on College venues sharing responsibility for ensuring a safe and healthy environment. Should you notice a potential hazard please report it to a member of staff.


City East College students are required to comply with Section 29, of the The Work Health and Safety Act 2011 and Regulations. As such you need to:


  • take reasonable care for your own health and safety
.

  • take reasonable care that your acts or omissions do not adversely affect the health and safety of other persons
.

  • comply, so far as you are reasonably able, with any reasonable instruction that is given by a staff member to comply with this Act.



City East College does not permit smoking or the consumption of alcohol or other drugs in any of its venues during training hours.

Lost & found

Please give found items to your tutor. For lost items, contact College Administration on 9387 7400.


We will endeavour to locate your item, however, no responsibility can be accepted by the College for property left at venues.

Course completion – Certificates

Qualifications issued by City East College meet the Australian Qualifications Framework (AQF) and Standards for NVR Registered Training Organisations.

Accredited Certificates

Accredited Certificates are issued to students who are assessed as competent. Certificates are posted out to students and certificate numbers recorded on the Evaluation/Assessment Record Sheets. If collecting from the office you must present ID for identification purposes.



If you require your qualification to be re-issued a request must be put in writing detailing the:



  • Name of Course (including the code).


  • Date of completion.

  • Reason for request
.


A handling fee applies to the reissue of any statement of attainment, certificate, or statement of results.

The fee is $30 (inc GST).

Mutual recognition of qualifications

City East College recognises the qualifications issued by other registered training organisations based in any State or Territory of Australia.

Recognition of prior learning (RPL)

All students in accredited courses may seek to have prior learning recognised through a formal process that adheres to the requirements of the accrediting authorities. For further information contact the College on 9387 7400.