Course Outline

Build an exciting career in the ever-growing hospitality industry at City East Community College. The Certificate II in Hospitality. Qualification teaches you essential, hands-on skills needed to deliver impeccable customer service in a variety of hospitality settings.

This nationally accredited qualification equips you with the skills needed to work effectively in hospitality positions in a variety of settings such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee shops.

This course is delivered through online learning. You study at your own pace using your computer and the internet. City East Community College trainer provide ongoing support through your learning journey.

Ideal for...

Individuals seeking a defined and limited range of hospitality operational skills and basic industry knowledge. It is also suitable for those currently working in roles that reflect this, to recognise and refine their existing skills.

Entry requirements

You will need to have language, literacy and numeracy skills (LLN) that allow you to read and interpret information and prepare documents at a moderate to advanced level. City East Community College may conduct an LLN assessment as part of the pre enrolment process.

Experience working in the hospitality sector will assist to understand the course content, but is not required.

This course will give you the skills needed to...

  • communicate and work effectively with others in the workplace
  • prepare and present sandwiches and package prepared food stuff
  • participate in safe food handling and safe work practices
  • use hospitality skills effectively

See the bottom of this page for units of competency and links to further information on each unit.

Course Outcome

Upon successful completion of all units of competency students will be issued a SIT20316 Certificate II in Hospitality. A Statement of Attainment from SIT20316 will be issued if you have successfully completed one or more units of competency but not the full certificate.


This qualification offers pathways to roles including but not limited to; bar attendant, café attendant, catering assistance, food and beverage attendant or front office assistant.

Recognition of Prior Learning (RPL) & Credit Transfer (CT)

Recognition of prior learning is an assessment process that involves assessment of an individual’s relevant prior learning (including formal, informal and non-formal learning) to determine the credit outcomes of an individual application for credit.

Credit transfer is a process that provides students with agreed and consistent credit outcomes for components of a qualification based on identified equivalence in content and learning outcomes between matched qualifications.

If you would like to apply for RPL or CT please contact us.

Learning strategies

This course is delivered in flexible, online mode, meaning you don’t need to attend any face to face session in a classroom environment. We will provide you with all the learning and assessment materials and you will study at your own time and pace. Once you are registered you will be matched with a trainer/assessor and have a personalised orientation session. Your trainer/assessor will provide ongoing support via email, phone or video conferencing communication.

Assessment strategies

Assessments for this qualification include both formative and summative assessments and include questions and answers, portfolio of evidence and project assignments. You will be provided with assessment tasks at the beginning of your course in your personalised orientation session.

Study Load

The completion time for the SIT20316 Certificate II in Hospitality varies according to the educational background and any relevant experience of the student.

Other information

This is nationally accredited training. You will need:

• a unique student identifier (USI),

This course takes up to 12 months to complete.

Assessments are made against units of competency from the Certificate II in Hospitality SIT20316.
  • Work effectively with others (BSBWOR203)
  • Participate in environmentally sustainable work practices (BSBSUS201)
  • Source and use information on the hospitality industry (SITHIND002)
  • Participate in safe work practices (SITXWHS001)
  • Package prepared foodstuffs (SITHCCC004)
  • Use hygienic practices for food safety (SITXFSA001)
  • Communicate in the workplace (BSBCMM201)
  • Interact with customers (SITXCCS003)
  • Participate in safe food handling practices (SITXFSA002)
  • Show social and cultural sensitivity (SITXCOM002)
  • Use hospitality skills effectively (SITHIND003)
  • Prepare and present sandwiches (SITHCCC003)

This course has no current classes. Please to be notified of vacancies and similar courses.