Course Outline

The course will provide participants with practical guidelines for their day-to-day business writing needs and build their confidence in overall business communication skills. It is interactive and practical, with feedback on students' projects and writing skills. Participants practise their business communication skills by writing effective letters, emails, reports, proposals, and presentations for business promotions.

Ideal for...

The course is suitable for students from both English and non-English speaking backgrounds who wish to improve their business writing skills .


  • The 3-Stage Writing Process
  • Defining the Audience
  • Defining Tone and Style
  • Basic Writing Rules
  • Pyramid of Facts
  • Organising Information
  • Effective Business Letters, Reports, Proposals, Emails

What to bring

All course materials will be provided. Just bring a notebook and a pen and be ready to learn in a friendly and relaxed environment.

About the tutor

Barbara Palframan Smith is a communication consultant who has worked across a wide range of business and industry sectors. She is a former Convenor and Lecturer in PR Studies at Macquarie University in Sydney. She has extensive experience in business communication presentations and workshops at the following organisations: University of Technology Sydney (UTS); Macquarie University; APM College of Business and Communication, Sydney; Auckland University of Technology. Her career has included senior roles in corporates and consultancies and she has won awards for her communications work.

This course has no current classes. Please to be notified of vacancies and similar courses.