Course Outline

All leaders have difficult conversations at some point in time. In this workshop you will gain the skills and confidence to make those conversations both productive and as painless as possible. You will learn how to prepare for the conversation, be direct and specific and manage your emotions. Being empathic, allowing the other party to speak and be heard and offering solutions are other essential elements that will be covered. Get your message across clearly and with respect, whatever the conversations.

Ideal for

Anyone wanting to develop skills in respectful and productive communication.

What to bring

• Notepad
• Pen

About your tutor

Esther Colman is a seasoned HR professional and trainer who has worked at executive level in large corporations and is the director of HR Dept Eastern Suburbs Sydney where she provides human resources support to small and medium sized businesses.

See < Esther’s profile on LinkedIn.

Other information

All courses need a minimum number of students to run. If your course does not have enough students it will be cancelled prior to commencement and you will be informed. For your convenience information about class cancellations or changes are made initially via email and SMS, please ensure your contact details are correct.

This course has no current classes. Please to be notified of vacancies and similar courses.

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