Work Skills - CityEast College

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  • Speaking with Confidence
    Develop your innate talent to present yourself effectively and deliver your thoughts with clarity, whatever the situation. From social situations to business meetings, whether it is an audience of a few or hundreds, speaking with confidence in voice, body and mind is essential. Improve the quality of your voice and physical delivery as you learn practice impromptu speaking, oral readings, prepared speeches and how to propose a toast. Most of all learn how to connect with your... READ MORE

    This course has no current classes. Please to be notified of vacancies and similar courses.

    • The Art of Small Talk
      {image name:"The Art Of Small Talk"}
      Small talk isn’t small. Discover the art of small talk with CEC's practical course. Develop your small talk skills as you... READ MORE
  • Difficult Conversations Workshop
    All leaders have difficult conversations at some point in time. In this workshop you will gain the skills and confidence to make those conversations both productive and as painless as possible. You will learn how to prepare for the conversation, be direct and specific and manage your emotions. Being empathic, allowing the other party to speak and be heard and offering solutions are other essential elements that will be covered. Get your message across clearly and with respect,... READ MORE

    This course has no current classes. Please to be notified of vacancies and similar courses.

    • HR Essentials Workshop
      {image name:"Conduct Successful Performance"}
      Business owners and leaders can wear many hats and juggle many competing priorities. Looking after your employees... READ MORE
    • Successful Performance Reviews
      {image name:"Conduct Successful Performance"}
      In this workshop, we will look at how you can use performance reviews to enhance the way your organisation works... READ MORE
  • Jobseeking skills course
    Improve your job seeking strategies in this course to help you enter the Australian workforce. Learn to write a cover letter and resume and practise interview skills. Improve your job seeking skills and strategies. This course builds on employment skills and covers the following: Cover letter Resume Job interview skills Job seeking strategies Written English: formal and informal emails and letters Outcomes Units are selected from FSK20113 Certificate II in Skills for Work and... READ MORE
    Assessments are made against units of competency from the Certificate II in Skills for Work and Vocational Pathways FSK20113.
    • Interact effectively with others at work (FSKOCM07)
    • Use strategies to identify job opportunities (FSKLRG07)
    • Write routine workplace texts (FSKWTG09)
    • Interview Techniques (CSO201808)

    This course has no current classes. Please to be notified of vacancies and similar courses.

  • English for Work- Customer Service
    Improve your spoken communication skills to deal with customers effectively and politely. Ideal for... Anyone with intermediate to advanced English who wishes to expand their speaking and customer service skills in order to confidently work in Australia. Outcomes Upon successful completion of this course, you will receive a nationally accredited Statement of Attainment for the following unit: • BSBCUS301 Deliver and monitor a service to customers (from Certificate III in Business... READ MORE
    Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.
    • Deliver and monitor a service to customers (BSBCUS301)
    • Pre-introductory Customer Service Skills (CSO201703)

    This course has no current classes. Please to be notified of vacancies and similar courses.

  • Internet and Email Skills
    * Are you confused about using the Internet? Can’t find what you’re looking for? * A fun course covering the basics of internet surfing and email. Once you have mastered the basics of using the Internet, a whole new world of opportunities are open to you. Gain skills and knowledge to stay secure when using your computer to access information on the internet and avoid scams and hoaxes. Also learn how to send and receive emails. No experience required. Ideal for The complete... READ MORE
    Assessments are made against units of competency from the Certificate I in Information, Digital Media and Technology ICT10115.
    • Use, communicate and search securely on the internet (ICTICT103)

    This course has no current classes. Please to be notified of vacancies and similar courses.

  • HR Essentials Workshop
    Business owners and leaders can wear many hats and juggle many competing priorities. Looking after your employees and striking a balance between what best serves their needs and what serves your business and customers while remaining compliant with employment legislation is the essence of human resource best practice. Ideal for Anyone responsible for any aspect of people management in the workplace who wants to understand the fundamentals when it comes to managing people (human... READ MORE

    This course has no current classes. Please to be notified of vacancies and similar courses.

    • Difficult Conversations Workshop
      {image name:"Conduct Successful Performance"}
      All leaders have difficult conversations at some point in time. In this workshop you will gain the skills and... READ MORE
    • Successful Performance Reviews
      {image name:"Conduct Successful Performance"}
      In this workshop, we will look at how you can use performance reviews to enhance the way your organisation works... READ MORE
  • Negotiation Skills for Everyone
    Do you find yourself saying “yes” when you mean “no”? Ever settle for less? Do you stay quiet when your input can make a difference? Need to polish up those negotiating skills? Our fun, interactive, one-day workshop will give you the negotiation skills required to negotiate effectively. CEC’s Negotiation Skills Workshop is designed to help you access skills to negotiate effectively no matter what the context. Use negotiation skills training so that whether it’s with family, with... READ MORE

    This course has no current classes. Please to be notified of vacancies and similar courses.

    • Influence & Persuasion Skills Workshop
      Are you curious about the science of influence and persuasion? Or simply want to gain confidence in your interpersonal relationships in the workplace or with family and friends? This short workshop is... READ MORE
  • MS Excel Intermediate
    Ideal for... This course is suitable for anyone who would like to develop or improve their MS Excel skills. Entry Requirements Intermediate level of English Basic computer skills Outcomes The course will cover the following topics: Formatting cells and data Formulas: creating and applying formulas Charts: creating graphical representation of your data Filters: applying filters and sorting data Units are selected from BSB30415 – Certificate III in Business Administration. Upon... READ MORE
    Assessments are made against units of competency.

    This course has no current classes. Please to be notified of vacancies and similar courses.

  • Influence & Persuasion Skills Workshop
    Are you curious about the science of influence and persuasion? Or simply want to gain confidence in your interpersonal relationships in the workplace or with family and friends? This short workshop is for you! This interactive workshop is designed to help you understand how the skills of ‘influencers’ can be learned and practiced to deliver real results. Influence and persuasion is a science rather than an art. It is about being confident in your ideas and gaining trust and respect... READ MORE

    This course has no current classes. Please to be notified of vacancies and similar courses.

    • Negotiation Skills for Everyone
      Do you find yourself saying “yes” when you mean “no”? Ever settle for less? Do you stay quiet when your input can make a difference? Need to polish up those negotiating skills? Our fun, interactive,... READ MORE
  • Successful Performance Reviews
    In this workshop, we will look at how you can use performance reviews to enhance the way your organisation works and encourage your staff to evolve. You will learn the real purpose and benefits of performance reviews and how they fit into the bigger picture of continuous performance improvement. You will also hone your approach to elicit the most useful outcomes, conduct the ‘future development’ element of the review and ensure follow-through after the appraisal process. Ideal for... READ MORE

    This course has no current classes. Please to be notified of vacancies and similar courses.

    • Difficult Conversations Workshop
      {image name:"Conduct Successful Performance"}
      All leaders have difficult conversations at some point in time. In this workshop you will gain the skills and... READ MORE
    • HR Essentials Workshop
      {image name:"Conduct Successful Performance"}
      Business owners and leaders can wear many hats and juggle many competing priorities. Looking after your employees... READ MORE